TERMS & CONDITIONS
Last updated: August 2026
These Terms and Conditions govern the use of the Aqua Villa Jerez website and direct bookings made through it.
By using this website or completing a direct reservation, you acknowledge and agree to these Terms and Conditions and to the specific booking conditions applicable to your reservation.
1. Website Owner and Accommodation Operator
Aqua Villa Jerez is operated by:
MOBILIA WHYMON S.L.
CIF: B01822741
Registered office: Calle Cuesta de San Francisco, 3, Planta Baja, Puerta LC, 28231 Las Rozas de Madrid, Spain
Email: aquavillajerez@gmail.com
Commercial name: Aqua Villa Jerez
Tourist accommodation registration number: VUT/CA/026383
Aqua Villa is a private holiday villa located in Jerez de la Frontera, Cádiz, Spain.
2. Use of the Website
This website provides information about Aqua Villa, its accommodation, facilities, services and surroundings and allows visitors to check availability and make direct reservations.
We make reasonable efforts to ensure that the information, photographs, descriptions, prices and availability displayed on the website are accurate and up to date.
Minor changes to furniture, decoration, equipment, gardens or other elements of the property may occur from time to time and will not constitute a material change to the accommodation offered.
Users must not misuse the website, interfere with its operation, attempt unauthorised access or use its content for unlawful purposes.
3. Intellectual Property
Unless otherwise indicated, the photographs, texts, logos, designs and other original content appearing on this website are owned by or licensed to Aqua Villa / MOBILIA WHYMON S.L.
They may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission, except where permitted by law.
4. Direct Reservations
Direct reservations may be made through the booking system integrated into our website and managed through Smoobu.
A reservation is considered confirmed once the guest has received written booking confirmation and any payment required at the time of booking has been successfully processed or otherwise accepted in accordance with the selected booking conditions.
Availability is subject to the information provided by the booking system at the time the reservation is completed.
The person making the reservation must be at least 18 years old, have the legal capacity to enter into the booking agreement and provide accurate and complete information.
The person making the reservation is responsible for ensuring that the members of their group are aware of and comply with the applicable booking conditions and house rules.
5. Prices
The price displayed during the booking process corresponds to the dates, number of guests, rate and conditions selected at that time.
Before confirming the reservation, the guest will be shown or informed of the total accommodation price and any applicable taxes, fees, deposits or additional charges.
Prices may vary depending on season, demand, length of stay, occupancy, special events or other commercial conditions.
Once a reservation has been confirmed, its agreed price will not be changed except where:
• The guest requests a modification affecting the price;
• Additional services or charges are subsequently agreed;
• A tax or mandatory public charge changes where the law permits this to be passed on; or
• There has been an obvious technical or pricing error.
If an obvious pricing or technical error affects a reservation, we will contact the guest promptly and handle the situation in accordance with applicable consumer legislation.
6. Payments — Stripe and PayPal
Payments for direct reservations may be processed securely through Stripe or PayPal, depending on the payment option selected by the guest.
The amount payable at the time of booking and any subsequent payment schedule will be displayed or communicated before the reservation is confirmed.
Payment processing is subject to the terms and security procedures of the selected payment provider.
Aqua Villa does not receive or store complete payment card details when these are processed directly by Stripe or PayPal.
Failure to make a payment by an agreed deadline may affect the reservation in accordance with the specific payment and cancellation conditions accepted at the time of booking.
7. Cancellation Policy
The cancellation policy applicable to each reservation will be displayed during the booking process and included in the booking confirmation.
Different rates may carry different cancellation conditions, including flexible, partially refundable or non-refundable rates.
By completing the reservation, the guest expressly accepts the cancellation and payment conditions applicable to the selected rate.
Where a refund is due, it will be processed in accordance with the conditions applicable to the reservation and, where relevant, through the original payment method.
Nothing in these Terms affects any mandatory consumer rights that may apply.
8. Changes to a Reservation
Requests to change dates, number of guests, length of stay or other booking details are subject to availability and acceptance by Aqua Villa.
A modification may result in a change to the total price.
A reservation is not considered modified until the change has been confirmed in writing.
9. Guest Details and Mandatory Registration
Spanish law requires tourist accommodation providers to collect and communicate certain information relating to guests and reservations to the competent authorities.
Aqua Villa uses Chekin for online guest registration.
Following the reservation, guests may receive an individual online check-in link through communications generated from Smoobu. The requested information must be completed accurately within the period indicated.
Chekin is connected to SES.HOSPEDAJES, the guest registration platform of the Spanish Ministry of the Interior, through which the information legally required from accommodation providers is communicated to the competent authorities.
Completion of the legally required guest registration process is a mandatory condition of the stay.
All guests for whom registration is legally required must provide the necessary information.
Failure or refusal to provide information required by law may prevent check-in or continuation of the accommodation where necessary to comply with our legal obligations.
Personal information collected for this purpose will be processed in accordance with our Privacy Policy and applicable data protection legislation.
10. Occupancy and Registered Guests
The property may only be occupied overnight by guests included in the reservation and duly registered where legally required.
The maximum authorised occupancy of Aqua Villa, 14 people, must not be exceeded.
The number of guests stated in the reservation must correspond to the actual number of overnight guests.
Any change in occupancy must be communicated in advance and may be subject to authorisation, registration requirements and an adjustment to the booking price.
Visitors who are not staying overnight may be permitted subject to prior agreement and compliance with the house rules and maximum safe occupancy of the property.
11. Check-in and Check-out
Check-in and check-out times will be stated in the booking confirmation or guest information provided before arrival.
Guests must follow the check-in instructions provided.
Early check-in and late check-out may be available by prior agreement and subject to availability. They cannot be guaranteed unless expressly confirmed.
At departure, guests must leave the property within the agreed check-out time, return any keys or access devices as instructed and leave the villa in a reasonable condition.
12. House Rules
Guests are expected to treat Aqua Villa, its contents, gardens and facilities with reasonable care and to respect neighbours and applicable local regulations.
Specific house rules and instructions may apply to areas or facilities including:
• Swimming pool
• Gardens and outdoor areas
• Barbecue and pool house
• Creative studio
• Kitchen and appliances
• Parking
• Noise and quiet hours
• Security and access
• Waste disposal
• Safety and emergency procedures
These rules may be provided through our digital Guest App, booking communications or information available at the property.
The person responsible for the reservation must ensure that all members of the group are aware of and comply with them.
13. Parties, Events and Commercial Use
Aqua Villa is provided for private accommodation purposes.
Parties, events or gatherings exceeding the normal use of the booked accommodation are not permitted without prior written authorisation.
The property may not be used without prior written permission for commercial activities, professional photography or filming, product launches, organised events or other commercial purposes.
14. Swimming Pool and Outdoor Areas
Guests use the swimming pool and outdoor facilities responsibly and must follow the safety information and rules provided.
Children and persons requiring supervision must be appropriately supervised by a responsible adult.
Guests must exercise reasonable care around the pool, wet surfaces, gardens and outdoor areas.
The availability or condition of outdoor facilities may occasionally be affected by weather, maintenance requirements or circumstances outside our reasonable control.
15. Creative Studio
The Aqua Villa creative studio is available for guests to enjoy subject to the specific rules provided for its use.
Guests must use materials and equipment responsibly, protect furniture and surfaces and leave the studio reasonably clean and tidy after use.
Children using the studio must be appropriately supervised.
Certain materials or personal artwork within the studio may not be intended for guest use and should be respected accordingly.
16. Damage and Breakages
Guests are responsible for damage caused by them or members of their group to the property, furniture, equipment or other belongings beyond normal wear and tear.
Accidental damage, breakages or malfunctions should be reported to us as soon as reasonably possible so that we can assess and resolve the situation.
Where a security deposit, damage deposit or other damage protection arrangement applies, its amount and conditions will be communicated as part of the booking process or reservation documentation.
Where permitted by applicable law and the agreed booking conditions, guests may be charged for reasonably evidenced damage, loss or exceptional cleaning attributable to their stay.
17. Cleaning and Condition of the Property
Aqua Villa will be prepared and cleaned before arrival.
Guests are not expected to perform professional cleaning before departure, but they are expected to use the property reasonably and leave it in an acceptable condition.
Additional charges may apply where exceptional cleaning is reasonably required due to misuse of the property, subject to the applicable booking conditions and law.
18. Facilities, Maintenance and Technical Issues
We make reasonable efforts to ensure that the facilities and equipment at Aqua Villa are available and functioning correctly.
Occasional failures, maintenance requirements, internet interruptions, utility problems, weather conditions or other circumstances may temporarily affect certain services or facilities.
Guests should report any significant problem as soon as possible and allow us a reasonable opportunity to investigate and, where possible, remedy it.
A temporary or minor interruption that is resolved within a reasonable period will not automatically entitle the guest to compensation, without prejudice to any rights available under applicable law.
19. Personal Belongings
Guests are responsible for taking reasonable care of their personal belongings during their stay.
Aqua Villa cannot accept responsibility for loss, theft or damage to personal belongings except where liability arises under applicable law.
Guests should ensure that doors, windows and access points are secured appropriately when leaving the property.
20. Conduct and Serious Breaches
Guests must not engage in illegal, dangerous or seriously disruptive behaviour at the property.
Where there is a serious breach of these Terms, the house rules, legal requirements or the rights and safety of other persons, Aqua Villa may take reasonable measures necessary to protect the property, neighbours, guests or staff.
Where permitted by applicable law and proportionate to the circumstances, this may include requiring the offending conduct to cease or terminating the stay.
Any such action will be taken subject to applicable consumer and accommodation legislation.
21. Force Majeure and Circumstances Beyond Our Control
There may be circumstances outside our reasonable control that affect the accommodation or our ability to provide certain services.
These may include natural disasters, extreme weather, fire, serious interruption of utilities, government restrictions, public authority measures or other comparable events.
Any such situation will be managed reasonably and in accordance with applicable law and the circumstances of the reservation.
Nothing in this section limits any mandatory rights available to the guest.
22. Liability
MOBILIA WHYMON S.L. will provide the accommodation and services with reasonable care and in accordance with applicable law.
Guests are responsible for using the property, pool, facilities and equipment appropriately and in accordance with the instructions provided.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful, including any mandatory consumer rights.
23. Privacy and Personal Data
Personal information collected through our website, Smoobu, the booking process, payments, Chekin or communications relating to the stay will be processed in accordance with our Privacy Policy and applicable data protection legislation.
Further information about website cookies and similar technologies is available in our Cookie Policy.
24. Specific Accommodation Agreement
For direct reservations, guests may also be asked to accept or sign a specific accommodation agreement containing the individual details and conditions applicable to their stay.
This may include dates, occupancy, price, payment schedule, cancellation conditions, deposit arrangements and other booking-specific provisions.
Where a specific term expressly accepted for an individual reservation differs from a general provision in these Terms, the specific booking term will apply to that reservation, subject always to mandatory consumer legislation.
25. Complaints and Problems During the Stay
If a guest experiences a problem during their stay, we ask that it be reported as soon as reasonably possible so that we have the opportunity to investigate and attempt to resolve it.
Guests may contact us using the contact details provided in their booking information or Guest App.
Nothing in this section affects the guest's statutory right to make a complaint or exercise any other rights available under applicable law.
26. Applicable Law and Jurisdiction
These Terms and Conditions and direct reservations with Aqua Villa are governed by Spanish law.
Any dispute will be dealt with by the courts, tribunals or competent authorities determined by applicable consumer and procedural legislation.
Nothing in these Terms limits any mandatory rights available to consumers under Spanish or European Union law.
27. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our services, booking systems, legal requirements or operation of Aqua Villa.
The version applicable to a confirmed reservation will generally be the version in force when the booking was made, together with the specific conditions accepted for that reservation, unless a later change is required by law or expressly agreed with the guest.
The current version will always be available on our website.
28. Contact
For questions regarding these Terms and Conditions or a reservation, please contact:
Aqua Villa Jerez
MOBILIA WHYMON S.L. - Maria Vergara
Tourist accommodation registration number: VUT/CA/026383
Email: aquavillajerez@gmail.com